Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at andy@dmbgames.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You are responsible for return postage costs, unless the item is considered faulty and the cost of postage will be deducted from your refund amount.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at andy@dmbgames.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom pieces and non stock items (one off sets, display pieces etc) are not eligible for refunds, This includes painted items and speciality pieces.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

It can take up to 28 Days to fully process your refund, and for the returned funds to transfer back to your original payment method.